Information services 2010.

Posted May 16th 2007 @ 12:20 pm by Sue

So you would like to hear my vision of my library in 2010? My first reaction is that its only three years away - not long at all, I had better get busy. I am new to my current position and this is my attempt at thinking through my first three year plan.

My vision is not about my library as a place but about my services. My library is already no longer about a collection in a place. The place where I sit is called an “Information Services Point” but I need to get the information services to where my clients are, into their work-spaces. Not just offering training in their offices but services which are integrated into their electronic and virtual work-spaces.

I need to develop and establish relationships and conversations. I have already heard that my clients need simpler interfaces to the huge range of information tools that we have gathered, they need ways to manage their information overloads and they need ways to connect with each other to foster interdisciplinary research.

Like Fiona I will need to acquire skills in GIS and data mining just to be able to talk with my clients. I have already had a client tell me that he needs to use data-mining and there are no longer maps in my library for a reason. I need to get to know the information management tools they are using everyday. I am learning Procite and Endnote well enough to offer training but how many are using BibTeX instead? I have found one group already.

My organisation is talking about getting my team involved in setting up an institutional repository and my team is starting to use a wiki. I need to look at whether my clients use RSS, IM and social networks and, if they are, then I need get our services into those spaces. I need to look at the bestpractises of the universities, their services to their researchers but also their students. Their students are our future researchers. Those changes would be necessary just to catch up. I need to do more than catchup, I need to get innovative. My clients are, so I need to be also. Then I need to be constantly in the loop, constantly aware of where our clients are moving and be prepared to move there along with them or, better, leading the way, to show them better ways of retrieving, organising and (as Fiona said) adding value to the information that they need. Actually, that last bit was in my job description.

4 Comments

  1. CW
    May 16, 2007 at 12:56

    Welcome Sue and thanks for this great post!!!

    Very pertinent points, I especially like the point about looking to see what your clients are using and then getting your services into their spaces. I think we all have to do this regardless of what sector we’re in.

    Anecdotally I have noticed that academics seem more keen on RSS than students. That’s a study waiting to be done, I’m sure! :)

  2. CW
    May 16, 2007 at 13:02

    Oh, and it sounds like we could form a LaTex/BibTeX support group :) Many of my people use these tools, too!

  3. Judith Siess
    May 17, 2007 at 09:07

    Sue,

    I’d like to reprint this in my newsletter, The One-Person Library, but I need 1) your permission and 2) your full name, affiliation, and postal address. You can email them to me.

    Thanks. Great stuff.

    Judy

  4. Peta
    May 17, 2007 at 19:46

    It’s always nice to contact an author when you want to re-use their content. But I thought it might be worth mentioning that posts at Libraries Interact are published under a creative commons licence that lets you re-use content under fairly simple conditions. In this case attribution is the only requirement. The specifics of the licence are available if you follow the link.

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